Shipping policy

Most orders will be processed within 24 hours. If your order is placed after 2 PM on Friday, it will be processed on the following Monday. We currently only ship to the United States.

• USPS Flat Rate 
• Pick Up in Store - Once processed, items may be picked up during store hours Monday- Friday 10AM- 7PM, Saturday 10AM-6PM, Sunday 12PM-5PM. You will receive a notification when your order is ready for pickup.

FAQs:

Can I make changes to my order after it's been placed?

If you need to change or cancel your order, please contact our customer service at support@elkmonttradingcompany.com or call us at 864-653-7002. If your order has already been processed, changes cannot be made.

Address changes once the order is placed will require a cancellation of the original order, and you will need to place a new one with the correct delivery information.

When can I expect my order to arrive?

Orders are typically processed within 1-2 business days. If your order is placed after 2 PM on Friday, it will be processed Monday. As soon as your order ships, you will be provided a tracking number via email within 24 hours so you can track the status of your shipment. 

What is your return policy?

We want you to be completely satisfied with your purchase. We accept returns up to 14 days from date of delivery on items that are in new, unused condition and have all of the original tags attached. Some items purchased through special promotions may be final sale and therefore may not be eligible for returns. Items purchased in store may be returned within 30 days from date of purchase for exchange or in-store credit. 

How do I return my item?

If you need to return an item, please email us at support@elkmonttradingcompany.com to receive a return mailing label. 

When will I see my personal account refunded for my return?

Once your return has been processed, you will receive an email regarding your refund. Refunds typically take 3-10 business days to reflect back on to your account. Some financial institutions may release holds sooner or take longer depending on their policies. For any additional questions about time length of holds, please contact your bank.

Why can't I process an exchange?

We currently can not process exchanges online.  If you are looking to order another item, we recommend placing a separate order.

What if my item is lost in the mail?

Make sure at checkout your address is entered correctly. If the address is wrong and the item gets sent back to us, when we get the new address you will be charged again for shipping. Once we ship your item, we are no longer responsible. If your item does not arrive, check with your post office to file a claim.

Where do you ship?

We currently only ship to the United States. Internationally placed orders will be refunded and will not be fulfilled.

Can I pick up my item?

Absolutely! We offer this option at checkout. We have two store locations for your convenience: 

100 Liberty Drive, Clemson, SC, 29631

3405 Hwy 153, Piedmont, SC 29673

Why was my order cancelled?

There may be several possible reasons for your order being cancelled.  Reasons may include: item is no longer in stock, your order was flagged as potentially fraudulent (check your billing and shipping information) or you appear to be a reseller purchasing in bulk items to resell through third party platforms such as Amazon or Walmart. Our policy is that we do not sell to third party vendors in order to protect our dealer relationships and uphold their terms of service and our online dealer agreements. We strongly monitor this activity and may cancel your order if we feel you are purchasing for this reason. If you feel your order was cancelled by mistake, reach out to our support team at support@elkmonttradingcompany.com or 864-653-7002.