Returns + Exchanges

At Elkmont, we pride ourselves in offering some of the best products on the market and ultimately want you to love your purchase. Sometimes, things just don’t work out and we understand. 

 

In Store Returns

FINAL SALE items cannot be returned or exchanged. These items include masks, intimates, swimwear and sale items 30% off or more.

In store, we accept items back for store credit or exchange within 30 days of purchase. Your store credit may be used online or at any Elkmont location. Please note that store credits expire 5 years from the date of issue. All items must be accompanied by a receipt and meet the return criteria listed below.

    Online Returns

    FINAL SALE items cannot be returned or exchanged. These items include masks, intimates, swimwear and sale items 30% off or more.

    You may receive a full refund for all online orders within 14 days of delivery date, less original and return shipping fees. Any items returned after 14 days will not be accepted. Please see return criteria listed below for eligible returns and exchanges

    If your order does not meet our return policy guidelines, you will be asked to pay for the shipping cost of sending items back to you, or we can send the item(s) back with a future order.  

    To return/exchange online items, please email us at info@elkmonttradingcompany.com to receive your return label.

    For items being returned by mail, we suggest using a reputable carrier (USPS, UPS or FedEx) along with having a tracking number.  We are not responsible for items that are lost while in transit to us.

    Gift Purchases

    Gift purchases will be issued a gift receipt and may be returned in the form of store credit. Please see return criteria listed below for eligible returns and exchanges. 

    Return Criteria

    • FINAL SALE items cannot be returned or exchanged. These items include masks, intimates, swimwear and sale items 30% off or more.
    • Exchanges are also FINAL SALE.
    • Item(s) must be unworn, unwashed, unaltered and have the original tags attached. Shoes must be returned in their original box. 
    • Item(s) with makeup, deodorant, detergent, perfume or similar product stains or scents are not eligible for return. 
    • All returns must be accompanied by a receipt.

    Please note: Items deemed Final Sale will not be accepted for return of any kind.

    Our Address + Contact Info

    Thank you for your business! Please contact us directly if you have difficulty returning or exchanging unwanted items or if you have questions regarding our return and exchange policy. We’re always happy to assist you. 

    100 Liberty Drive, Clemson SC, 29631

    support@elkmonttradingcompany.com

    864.653.7002